Toggle Menu

Remote Computer Repairs FAQ

We have moved our website to the following address

Online Remote Computer Repair Questions & Answers

What is online Remote computer Repair?

Online computer support, also known as, “remote” or “virtual” computer support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location.
The benefits of online computer support include:

  • Fast: You get to receive help instantly without having to wait for somone to visit you.
  • Convenient: No need to takeyour bulky computer to a repair shop or sit at home all day waiting for an expensive in-home visit.


Is it safe and secure?

Yes, when you connect to one of our technician, the connection is encrypted using a 128-bit key. The same high level of security used when transmitting sensitive information online when using online banking or purchasing from a reputable retailer.

Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.

Who is doing the work?

The troubleshooting of your system is performed by our repair engineer  When you purchase this service, you will be sent a piece of software to install on your laptop or computer, once installed it will generate a connection number, this is the number we need.

Can a technician access my computer after the work is done or without my permission?

No, the connection to our system must be initiated by you the customer. Every time our engineer needs to access your computer a program is temporarily installed to allow access. Once we are finished working, we log off the session and the program that allows access is completely removed from your computer.